Service
Exchange & Wallet Incident Support
Account takeovers, unauthorized withdrawals, seed-phrase compromises, and frozen balances all require the same thing: a clear, documented, chronological account of what happened, submitted through the right channel.
Focus
Compromise & holds
Output
Compliance-ready file
Channels
Exchange & regulator
Frozen or pending withdrawals
A withdrawal stuck in 'pending' is not always a scam — it can be a genuine compliance hold. Part of our review is establishing which situation you are in, because the response is completely different. If a platform is demanding a fee, a tax, or a deposit to release your own funds, that is a scam pattern and we will say so.
Working with exchange compliance
Exchanges act on documented, specific, well-formed reports. We describe our role honestly: we prepare and submit the strongest possible package through published compliance channels. We do not claim special access, and no firm can guarantee a freeze.
Preserving evidence
Do not reset the affected device, delete the platform's app, or close the account before the evidence is captured. Export your transaction history, save login and security notifications, and screenshot everything before it becomes unavailable.
Not sure whether your case qualifies?
Submit the details and we'll tell you honestly what we can and can't do — in writing, at no cost.
Start Free Case Review